Warm Health
TEXT SIZE:
If you see this text you have no Flash Player installed or the version of your Flash Player is old. Please, install or update Flash Player.

Warm Health CommuniCare™
Communications and Care Management System

The Warm Health patented CommuniCare™ system is the most robust platform in the industry for the rapid development and delivery of automated programs that enable healthcare enterprises to achieve breakthrough outcomes through personalized, interactive communications with large, diverse populations. This engaging, compelling and "warm" user experience dramatically improves results for all types of programs and campaigns.

Key CommuniCare™ features include:

  • Affordable, easy to implement software as a service (SAAS)

  • Dynamic program development and modification

  • Integrated voice response (IVR) data collection and speech recognition

  • Advanced customization and personalization capabilities

  • Ongoing programs and one-time campaigns

  • Program bundling and modification

  • Care Communicator™ multi-channel delivery with dynamic scheduling and throttling for controlled outreach

  • Care Connector™ with e-mail alerts and "warm" transfers to call centers and/or specific personnel for interventions

  • Care Dashboard™ online management with member health status monitoring, alerts and reporting

  • HIPAA compliance including multi-tiered authentication

  • Connect and Compel™ methodology to effectively engage, educate, motivate and monitor healthy behavior

  • Portfolio of "Warm Voices" including stock talents, celebrities, subject matter experts and custom client-driven personas

  • Multiple language options and capabilities

How Can We Help You?

Every health plan and organization is different. We take great pride in our ability to provide solutions that meet the unique needs and requirements of each client. We’ve delivered successful programs and campaigns for all types of organizations and populations including Medicare, Medicaid, commercial and self-funded plans. If you share your challenges and opportunities with us, then we’ll respond with a clear demonstration on how we can help.

Programs

Warm Health offers a comprehensive portfolio of programs and campaigns to serve your unique objectives, population and budget, including:

Chronic Disease: CHF, Diabetes, COPD, CAD, and Asthma

Specialty: Hospital Re-admission Reduction, Independence for Seniors (nursing home diversion), Medication Compliance, Emergency Room Avoidance, NICU, Well Child, Hospital Discharge Support, Chemical Dependency Treatment Aftercare

Health and Wellness: General Health and Wellness, Health Risk Assessments, Care Management Introduction, Prenatal and Postpartum, Mammography, Cervical Cancer, Flu shot Reminders, Hypertension, Osteoporosis, Dental Care Reminders, Immunizations, Well Child, Adolescent Well Visit, Behavioral Health, Special Situations

Marketing: Surveys, Retention and Re-Enrollment, Member Welcome Calls, CMS Compliance

Services

In addition to our programs and campaigns, Warm Health offers consulting services to share best practices for achieving optimal results with all types of programs and campaigns.

Consulting: Communications Planning and Design, Business Process Review, Data Analysis and Management