Our Communications Approach
Meet MaryBeth
Our spokesperson, MaryBeth, is the friendly voice of Warm Health communications. She establishes interactive conversations with members to motivate positive behaviors, generate higher rates of compliance and help your members connect to live care managers. She is warm, friendly, and familiar - exactly the sort of person you would to give you healthcare advice.
Warm Health approaches member communications with a simple belief: better communications make better relationships.
Warm Health delivers frequent, engaging, ongoing communications to members on behalf of health plans. Our communication platform helps health plans identify and reach out to members at a rate not possible with live care managers. We communicate with members the way they want to be reached - through friendly, interactive phone calls from MaryBeth, or text message and web-based communications they can read whenever they want to.
Warm Health believes in reaching out to all health plan members, not just those in the high risk categories. All members benefit from healthcare communications. Warm Health communications establish familiarity and consistency with members on behalf of the health care organization. Our patented methodology of delivering ongoing, personalized micro-education builds relationships and improves outcomes for both the health plan and the member.
Warm Health achieves improved results by increasing the frequency of outreach to all members across the risk pyramid. By monitoring highest risk members, and by extending communications and monitoring to members who would not typically receive the attention of care management, care managers have the ability to support more members, improve member compliance, and reduce overall medical costs.
An important way to influence the health of populations is through building relationships; for this, effective communication is essential. Clear communication enables trust and mutual understanding about expectations regarding health behavior, needs and services. Communication in health care is important for three reasons: (1) exchanging important information about health; (2) promoting ongoing care to restore health after treatment for illness; and (3) relationship building for ongoing health maintenance.
