Our Communications Technology
Communications The Way You Want Them
Warm Health communicates with your members how they want and when they want. By providing educational content in the channel they prefer–by text message, web and IVR phone–we can reach more members. These interactive communications lead to two-way conversations between your members and your care managers, and provide a data channel to measure care compliance.
Expanded Membership Reach
Warm Health’s innovative communications enable health plans to reach out to all members, not just those at the top of the risk pyramid. Warm Health technology generates dynamically personalized communications, delivered at risk-adjusted frequencies depending upon the conditions, needs and preferences of each member. Reach all of your members with relevant, timely health care education.
Tools For Care Managers
Warm Health’s approach extends and focuses care manager outreach through automated outreach to all members. During each outreach, interactive technology is used to determine the behavior and health status of the member. Care Managers can track member-level information on any Warm Health outreach utilizing a web-based dashboard. The Care Dashboard helps your staff quickly identify and follow up on health issues based on Warm Health interactions. This communication history helps establish a robust understanding of member participation and health issues.
Great Member Engagement
Members enrolled in Warm Health Programs have an online Member Dashboard to track their progress in the program, review educational materials, and to log their experiences. Members can also change both the method and the time of delivery of their communications, as well as place their programs on hold. Warm Health gives members the tools they need for successful health outcomes and allows an easy channel for members in need to contact their care managers.
